hi89 Casino – Privacy Policy

hi89 ("hi89," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the hi89 online gaming platform at hi89.one (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the hi89 Platform, and explains the rights available to you under applicable Philippine law.

By registering an account or using the hi89 Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with our Terms & Conditions and Responsible Gaming policy.

1. Introduction and Scope

1.1 This Privacy Policy applies to all personal data collected by hi89 in connection with your use of the Platform, including data collected through the hi89 website, mobile-optimized interface, customer support channels, and any other hi89-operated service.

1.2 This Policy is intended for players located in the Philippines and is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

1.3 This Policy does not apply to third-party websites, payment processors, or services that may be linked to or integrated with the hi89 Platform. We encourage you to review the privacy policies of any third-party services you use in connection with hi89.

2. Data Controller Information

2.1 hi89 acts as the data controller for personal data collected through the Platform. As data controller, hi89 determines the purposes and means of processing your personal data.

2.2 If you have any questions or concerns about how hi89 handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) at the email address provided in Section 14 of this Policy.

3. Personal Data We Collect

hi89 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys National ID).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Financial Data: GCash mobile wallet number, PayMaya account details, bank account information (BPI, BDO, Metrobank, and other supported banks), deposit and withdrawal transaction records.
• Technical Data: IP address, device identifiers, browser type and version, operating system, time zone, and session activity logs.
• Usage Data: Games accessed, bets placed, wagering history, bonus usage, login and logout timestamps, and customer support interaction records.
• Marketing and Communications Data: Your preferences regarding receiving promotional communications from hi89, and records of your opt-in or opt-out status.

3.1 hi89 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act of 2012) beyond what is strictly necessary for identity verification, age verification, and compliance with applicable anti-money laundering regulations.

4. How We Collect Your Data

hi89 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and publicly available sources, where permitted by applicable law.

5. How We Use Your Personal Data

hi89 uses your personal data for the following purposes:

• To register and maintain your hi89 account, including verifying your identity and confirming that you meet the minimum age requirement of 21 years;
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and NPC data privacy requirements;
• To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct on the Platform;
• To monitor your gaming activity for responsible gaming purposes, including identifying signs of problem gambling and applying account limits where appropriate;
• To provide customer support and respond to your queries, complaints, and disputes;
• To send you service-related communications, including account notifications, security alerts, and policy updates;
• To send you promotional communications and personalized offers, where you have provided your consent to receive such communications;
• To analyze Platform usage and improve the quality, security, and performance of hi89 services.

6. Disclosure of Your Personal Data

6.1 hi89 does not sell, rent, or trade your personal data to third-party marketers under any circumstances.

6.2 hi89 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML compliance service providers engaged to verify your identity and screen against sanctions lists;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies, where disclosure is required by law or regulatory directive;
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors engaged to support the secure operation of the Platform;
• Professional advisers: Legal counsel, auditors, and accountants, where necessary for the conduct of hi89's business operations.

6.3 All third parties with whom hi89 shares personal data are required to process such data in accordance with applicable Philippine data privacy law and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

7. Data Retention

7.1 hi89 retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal, regulatory, and contractual obligations.

7.2 In accordance with applicable AML regulations and PAGCOR requirements, hi89 retains transaction records and identity verification documents for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction, whichever is later.

7.3 Marketing data and communication preferences are retained until you withdraw your consent or request deletion, subject to any overriding legal retention requirements.

7.4 When personal data is no longer required for any lawful purpose, hi89 will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8. Data Security

8.1 hi89 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hi89 Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication requirements for administrative access to hi89 systems.

8.2 While hi89 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in harm to you, hi89 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

9. Cookies and Tracking Technologies

9.1 hi89 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, remember your preferences, analyze usage patterns, and support fraud prevention measures.

9.2 The following types of cookies may be used on the hi89 Platform:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options.
• Analytics cookies: Used to collect anonymized data about how players use the Platform, helping hi89 improve its services.
• Marketing cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications.

9.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the hi89 Platform.

10. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hi89:

• Right to be informed: The right to be notified of how your personal data is collected, used, and processed;
• Right of access: The right to request a copy of the personal data hi89 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal and regulatory retention requirements;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.1 To exercise any of the above rights, please contact hi89's Data Protection Officer using the contact details provided in Section 14. hi89 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Children's Privacy

11.1 The hi89 Platform is strictly intended for persons aged 21 years and above. hi89 does not knowingly collect personal data from individuals under the age of 21.

11.2 If hi89 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the hi89 Platform, please contact our support team immediately.

12. Cross-Border Data Transfers

12.1 hi89 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, including cloud hosting providers and identity verification services.

12.2 Where personal data is transferred outside the Philippines, hi89 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations on cross-border data flows.

13. Changes to This Privacy Policy

13.1 hi89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be posted on the Platform with an updated "Last Updated" date.

13.2 Where changes are material, hi89 will provide reasonable advance notice to registered players via email or in-platform notification. Your continued use of the hi89 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

14. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by hi89, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week.

You may reach us by email at: [email protected]

Please include your registered username, a clear description of your request or concern, and any relevant details to help us assist you promptly and accurately.

If you are not satisfied with hi89's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.